Returns and refunds:
Returns policy: Original Artwork
For Original Artwork our policy last 30 days. If 30 days have gone by since your receipt was issued we cannot offer you an exchange
If it's within the 30 days your piece can be exchanged for another artwork of equal price. Returned items must have no damage and be in its original packaging. Buyers are responsible for cost of returns unless artwork is damaged upon arrival or not as described.
To start that process, email me with your receipt, and I'll get back to you ASAP.
Returns policy: Art prints and other items
For art prints and other items are policy last 30 days. If 30 days have gone buy since your receipt was issued we cannot offer you an exchange.
If it's within the 30 days your print/other items can be exchanged or a refund with be issued depending on buyers reason for returning the item. Returned prints must have no damage and be in its original packaging. Buyers are responsible for cost of returns unless the product(s) are damaged upon arrival or not as described.
Refunds (if applicable)
Once your return is recieved and inspected, we will send you an email to notify you that we received your returned item. At this time we will also approve or reject your refund.
If you are approved, then a refund will be processed to the payment type used within a certain amount of days.
Sale Items:
All sale items are final. No returns or refunds are aloud
Exchanges:
We only exchange damaged or defective items. If you need to exchange an items contact me directly through our About page on this website.
Shipping:
To return an item(s) contact me at mikayla_osgood_art@yahoo.com
The buyer will be responsible for paying for shipping costs unless told otherwise. Shipping costs are non-refundable. If your receive a refund, the cost of return shipping will be deducted from your refund.
Return shipping time may vary depending on the location its being returned to.
If you're shipping an item $100 or more in price then you should consider using a trackable shipping service or purchase shipping insurance. We don't guarantee that we will receive your returned item(s).
If you have any questions or concerns reach out to me. Above all, Waterworks Fine Art wants you to have a pleasant buyer experience, and enjoy your new quality artwork(s). ❤